Contact Us

We'd love to hear from you!

If you are a fan, a band, a venue, or potential, we want to hear from you!

Email anytime! Please allow up to 72 hours for a response from a team member

info@sunevents.com

Box Office Phone Hours: 9 AM to 4 PM

941-207-1038

Frequently Asked Questions

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Where can I purchase tickets?

You may purchase tickets on our website OR at the show If there are still tickets available the night of. You can also call the box office at 941-207-1038 for a $2 fee.

Do I have to print my ticket or can I bring it on my phone?

You have the option to either print your ticket or access your ticket from your phone via your email from Sun Events. The easiest way is generally to print to ensure you have your ticket in hand and to avoid any technological issues at the theatre.

Can I give my tickets to a friend?

Yes, tickets are transferable.

Can I save money by purchasing at the door?

Our taxes and services fees will be applied to every order. If you purchase tickets yourself, you will save the $2 box office fee. If you pay cash at the door, you save on the credit card processing fee.

Where can I find more information about my show?

The day before your show we will email you all the information on the venue, showtime, concessions, and best places to park.

Is Sun Events trustworthy?

Sun Events is a family-owned company based in Southwest Florida. We operate with dozens of bands and venues all across the state, as well as throughout the Southeast. We partner with Ticket Sauce, a world-class ticketing software to ensure your cybersecurity and safety is thoroughly protected. We never keep your credit card or financial information on file and all charges are processed through a reputable credit card processor. If you ever have concerns please contact us immediately at 941-207-1038 or email us at info@sunevents.com.

I lost my tickets, what do I do?

You can email us at info@sunevents.com or call us at 941-207-1038 and we can reissue your tickets.

Where are my tickets?

Generally, your tickets will be sent to your email. If you have not received them in your inbox within 5-10 minutes, please check your spam folder. If you don’t receive your tickets please email us at info@sunevents.com or call us at 941-207-1038 and we will ensure to resend them directly to you.

If you opted to have your tickets mailed, please allow 5-7 business days to receive your tickets. If you selected to receive at will-call, your tickets will be available 1-hour prior to showtime.

Can I buy my tickets at the theatre?

Please check individual event pages prior to purchasing at the theatre. For many events, tickets can be purchased online, over the phone, or the night of the event.

What's your refund policy?

We have always honored our no refund policy. This is stated on all digital and print ads along with our ticketing page at check out.

What happens if my show is postponed?

If your show is postponed, your tickets will be transferred to the new date. You may also opt to receive a Sun Events Credit equal to the full purchase amount to use. The expiration date may vary.

What happens if my show is cancelled?

If your show is cancelled with NO postponed date, you have the option to either receive a credit to a future show or receive a refund. Please allow 30 days for your funds to be restored/returned to your credit card.

How can I get access to presale tickets?

To get presale notifications and early access, join our email list here.

How do I get ADA seats?

To purchase handicap and companion seating, call the box office at 941-207-1038.

Do you have group rates?

Yes! We have group discounts for 10+. Send us an email at info@sunevents.com or call us at 941-207-1038 to get special pricing.