Frequently Asked Questions
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What are your COVID-19 protocols?
Where can I purchase tickets?
Do I have to print my ticket or can I bring it on my phone?
Can I give my tickets to a friend?
Where can I find more information about my show?
Is Sun Events trustworthy?
I lost my tickets, what do I do?
Where are my tickets?
If you opted to have your tickets mailed, please allow 5-7 business days to receive your tickets. If you selected to receive at will-call, your tickets will be available 1-hour prior to showtime.
Can I buy my tickets at the theatre?
How will I receive my tickets?
What's your refund policy?
What happens if my show is postponed?
What happens if my show is cancelled?
If your show is cancelled with NO postponed date, you have the option to either receive a credit to a future show or receive a refund. Please allow 30 days for your funds to be restored/returned to your credit card.
How can I get access to presale tickets?
To get presale notifications and early access, join our email list here.
How do I get ADA seats?
Do you have group rates?
Contact Us
If you are a fan, a band, and venue, or potential, we want to hear from you!
Email anytime! Please allow up to 72 hours for a response from a team member
Box Office Phone Hours (NEW): 10 AM to 12 PM, 1 PM to 4 PM
863-494-9362